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The possibilities of digitalisation
We live in the middle of the age of digitalisation. With the help of smart phones and constant connection to the internet, new products, services and business models have replaced and competed with yesterday's. We notice this, among other things, in the way we handle banking matters, and that today we hardly use cash. The way we consume news, television and music has also in a short time changed from traditional products such as newspapers, TV charts and CDs to services that mean that we ourselves decide exactly what we want to consume and when.
Everywhere these changes take place which so totally change our behaviors. We are talking about a digital transformation.
Mastering digitalisation is necessary for all companies and authorities. Digitization can be perceived as a threat, but should instead be perceived as an opportunity to develop the business to create new products and services for new markets, while at the same time existing processes can be streamlined. Jobs will disappear but more can be created.
What is expected of public Sweden?
Citizens have high expectations of municipalities and county councils. According to a study from SKR, 2 out of 3 think that it is high time that municipalities and county councils prioritize digital service.
Services that are developed must be adapted to the needs and conditions of the citizens, and support the citizens' life events. In the long run, this means that authorities and municipalities must work together to create simple and interconnected services that are characterized by uniform user interfaces, regardless of which authority they turn to.
Business and industry also see opportunities for authorities and municipalities to digitize their processes and makes public data available. Access to digital information is the driving force for innovation and growth, and creates completely new conditions for competition.
In its digitalisation strategy, the Government has set goals for a simpler, more open, and more efficient state administration. In several government assignments, the community building process has been pointed out as an area where Sweden's municipalities and authorities need to work together to make better use of the possibilities of digitalisation. Lantmäteriet > and the National Board of Housing, Building and Planning have been given clear assignments to accelerate the digitalisation of the community building process and the government has also set up a new authority, the Agency for Digital Administration (DIGG) from 1 September 2018.
The Government's message is clear - Sweden must become the best in the world at taking advantage of the opportunities of digitalisation.