A smarter process for urban planning and building
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Digitization means that new tools and new tasks replace old ones. Routines and processes inevitably change. Resistance to change arises is natural and common.
A committed management that points the way, communicates benefits and listens to employees' views is an important success factor.
Skills supply can be a challenge in this context. How do you ensure that all employees and leaders have sufficient skills when the skills are also in short supply in the labor market? This requires the commitment of managers and leaders.
As important as it is to achieve digital competence, it is just as important to understand the process as a whole and how different parts affect users in subsequent process steps. This is partly a question of competence, but it is also about staffing digitization projects so that the needs of all professional groups and users are highlighted. Any downpipes in the organization need to be loosened and new workspaces established.
When development goes furiously fast and citizens' expectations increase at the same pace, it can be difficult to set realistic goals. If the goal is too far in the future, there is a risk that the goal is irrelevant when it is achieved. Small and short activities are therefore preferable. To know that you are on the right track, it is also necessary to test new ideas before they are implemented.
This way of working can be difficult to handle in the municipal budget process. To get started, however, it is important to start early, evaluate benefits in the short and long term and to communicate necessary changes.